If you’re getting scary, mean, rude, or bullying texts from someone, you can report these messages to your mobile phone company. Your phone company can send a warning message to the bully and even cut them totally off the network.

To make a complaint:

1.)    Don’t reply to the messages or contact that number.

2.)    Make a list of the exact date and time you received at least four bullying or harassing messages from that person. To show that the messages are unwanted, the call list can only start from when you stopped replying.

3.)    Call your mobile phone company’s customer service centre. For Vodafone call 777 from your mobile- it costs $1 but this is refunded for calls about harassment and bullying. If you have the necessary 4 unreplied to texts and don't have credit you can text "bully" to 4001 and someone will call you back within two working days.

For Telecom call 0800 809 806 between 8am and 5pm Monday to Friday.

For TelstraClear phone 0800 299 500

For 2degrees phone 200 from your mobile,or 0800 022 022 from your landline.

If the messages are from someone at your school or another school talk to the deputy principal,  guidance counselor or a teacher about how they can help stop the bullying.   

If the messages include threats to hurt you physically (like threats to “get you” or punch you, etc.) they are breaking the law. Save these messages on your phone. Show the messages to the police and ask to make a formal complaint about receiving threats on a mobile phone. Record your complaint number and contact the Police if there are further threats. You can also make a complaint to your mobile company as above about threatening messages or calls.